Servica is a communal public utility that provides joint support services. It is founded by City of Kuopio and health care district of Northern Savonia. Kuopio City, health care district of Northern Savonia and Servica have been active users of SAP Enterprise Resource Planning system for many years. BPS is in charge of the SAP system maintenance and continuous development.

Servica’s services include food services, facility and equipment maintenance, land management and maintenance and logistics services. Servica employs around 1200 people and its turnover for 2016 is estimated to be 77 million euros. When Servica’s functional development needs for their central warehouse became current, was BPS a clear choice for implementing the development because of the BPS’s professional competence and the trust and customer knowledge built within the long customer relationship

In 2015 after a SAP version upgrade, Servica renewed its warehouse collecting process with BPS by implementing Lean Warehouse process and simplified user interface done with SAP Screen Personas technology. The new user interface works on modern tablet based collecting devices. Servica had three clear goals for the development: to increase the efficiency in collecting, to broaden the supply chain management and to develop the reporting and logistics. An important part of the project was to map current processes and to optimize them by removing all unnecessary phases by applying Lean-methodology.

The advantages of implementation of Screen Personas and Lean warehouse management-process have been obvious and are clearly seen on the daily operations of Servica’s warehouse. The results are visible on every level, as the time spent on collecting has been reduced by almost 25 percent. The reliability of deliveries has improved remarkably and the introduction of new employees is easier. Moreover, Servica’s warehouse became paperless.

The project executed with BPS was efficient and flexible and it was done within short timeframe. As a long term SAP-partner, BPS was already familiar with customer’s processes and therefore the collaboration was easy. Servica trusted BPS’s expertise and the way of working in keeping the agreed deadlines. In the next phase, Servica and BPS are developing the order-delivery process of the refill service.

The process optimization and the new Screen Personas user interface implemented together with BPS increased the performance of warehouse collecting by 25 %.” Marko Tuomela, Logistics Manager, Servica